Frequently Asked Questions
WHAT DOES IT MEAN TO REGISTER AND NAME A STAR?
If you name a star, it means that you will have your own star that you can see in the sky. This star will get registered in our catalog and checked by our team. The star certificate that we send you will guarantee that you really own this star in our own company catalog. The star will show up in a special register and can never be registered by another person.
IS YOUR REGISTRY OFFICIALLY RECOGNIZED BY NASA OR INTERNATIONAL ASTRONOMICAL UNION?
OCR SIA (hereafter Cosmonova) has no connection or affiliation with the official star name register of International Astronomical Union (the only one organization with legal authority to name a star), NASA, or any other governmental/educational institution. By naming a star with Cosmonova, you will thereby own the registration in the Cosmonova’s Star Database, which is a unique record in our database.
HOW TO REGISTER A STAR AND MAKE AN ORDER?
Go to our order page and select the star gift pack you would like to buy.
Give the desired name to a star and add your personal message.
Fill out the personal information and choose the method of payment and delivery. After that, just browse and check the order information, and we’ll do the rest for you.
Once we receive your payment the confirmation email will be sent to you. We will ship your star documents the same day. In urgent cases, we can also send you the documents by E-Mail so you can print them yourself.
WHAT IS THE DIFFERENCE BETWEEN GIFT PACKAGE AND "LAST MINUTE GIFT" OPTION? WHICH SHOULD I CHOOSE?
Simply put, the difference is in what you get.
Option “LAST MINUTE GIFT” – this is an option for those who need quick delivery of their gift. You can print it right after we send it to you.
If you have time to wait and make a beautiful modern gift, then the Gift Package is your best option. It includes a beautifully decorated certificate and a star card that will leave an unforgettable impression on the receiver.
WHAT IS THE STATUS OF MY ORDER?
After your payment is received, you will receive a confirmation from us. If you ordered only the PDF, you will receive your documents within a time frame of an hour after the payment is received.
WILL I BE ABLE TO SEE MY STAR?
In our gift package, we always include the Star Map, which will help you quickly and easily find your star.
HOW LONG IS MY REGISTRATION VALID?
As long as our world exists, your registration will be valid. If you would like to change the name of the star, changes will be made to the registration information.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We should warn you that we accept only online payment methods. We accept most payment methods that are used all over the world – Visa, MasterCard, PayPal and others.
HOW LONG WOULD IT TAKE TO RECEIVE MY ORDER?
The location and delivery method determines the amount of time that we will need to deliver your order.
For example, if you chose PDF format, then the order will be delivered to you instantly by e-mail.
But if you chose a physical Gift Package, then it takes time to prepare it and send it (usually it takes 3-5 days). Also, the payment method plays a role. By choosing payment from instant payment methods like Visa, MasterCard, American Express and Paypal, you will not have to add anything to receive your order. If you have any questions about the delivery, you can always contact us directly and get all the necessary information.
HOW CAN I CANCEL MY ORDER AND GET A REFUND?
There might be instances where cancellations and refunds can take place and there are also occasions where cancellations are not possible. In order to see more detailed information on this please visit our Cancellation Policy page.